Refund policy

If for any reason you aren't satisfied with your items, you have 30 days after receiving your item to request a refund/return. To start, you can contact us at hello@brokenrockfarms.com. Please note that returns will need to be sent to the following address: Broken Rock Farms, 10100 Leedy Rd, Bellville OH 44813

If your refund/return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions at hello@brokenrockfarms.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@brokenrockfarms.com.